Inga CRM

Terms of Service

Last updated: March 18, 2026

1. Acceptance of Terms

Welcome to Inga CRM. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Inga CRM ("Company," "we," "our," "us") governing your access to and use of the Inga CRM platform, website at inga-crm.com, and all related services, features, content, and applications (collectively, the "Service").

By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "your" will refer to that organization.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to refuse service to anyone for any reason at any time.

2. Description of Service

Inga CRM is an AI-powered Customer Relationship Management (CRM) and Applicant Tracking System (ATS) designed for recruitment professionals. The Service provides tools and features to help you manage your recruitment pipeline, track candidates, communicate with applicants, and leverage artificial intelligence to enhance your hiring processes.

Key features of the Service include, but are not limited to:

  • Candidate relationship management and pipeline tracking
  • AI-powered resume parsing and candidate matching
  • Automated communication tools and email templates
  • Job posting management and distribution
  • Interview scheduling and coordination
  • Analytics, reporting, and recruitment insights
  • Team collaboration and role-based access controls
  • Integration capabilities with third-party platforms

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration

To access most features of the Service, you must create an account. When registering for an account, you agree to:

  • Provide accurate, current, and complete information during the registration process
  • Maintain and promptly update your account information to keep it accurate, current, and complete
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account or any other breach of security

You may not create an account using false or misleading information, or on behalf of another person without their permission. We reserve the right to suspend or terminate any account that we reasonably believe has been created with inaccurate information, is being used fraudulently, or violates these Terms.

You are solely responsible for any activity on your account, whether or not authorized by you. We will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

4. Subscription Plans and Payment

4.1 Subscription Tiers

The Service is offered under various subscription plans, each with different features, usage limits, and pricing. The current subscription plans, their features, and pricing are described on our pricing page. We reserve the right to modify our subscription plans, features, and pricing at any time. Any price changes will take effect at the beginning of your next billing cycle following notice of the change.

4.2 Billing and Payment

By subscribing to a paid plan, you agree to pay all fees associated with your chosen subscription plan. All fees are quoted in the currency specified at the time of purchase and are non-refundable except as expressly stated in these Terms or as required by applicable law. Payments are processed through our third-party payment processor, and you agree to abide by their terms of service.

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select. Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date.

4.3 Late Payments and Non-Payment

If payment is not received by the due date, we reserve the right to suspend or restrict access to your account until payment is received. We may also charge late payment fees or interest on overdue amounts to the extent permitted by applicable law. Continued non-payment may result in termination of your account and forfeiture of any data stored within the Service, subject to applicable data protection laws.

4.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, levies, or duties, excluding only taxes based on our net income.

5. Free Trial

We may offer a free trial period for certain subscription plans. During the free trial, you will have access to the features included in the applicable plan without charge. Unless you cancel before the end of the trial period, your subscription will automatically convert to a paid subscription, and you will be charged the applicable subscription fee.

We reserve the right to modify, limit, or discontinue free trial offers at any time without notice. Free trials are limited to one per user or organization. We reserve the right to charge standard fees if we determine that a user has previously used a free trial or is attempting to abuse the trial offer.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, code, algorithms, designs, graphics, text, data compilations, trademarks, logos, and other content and materials made available through the Service (collectively, "Company Materials"), are owned by or licensed to Inga CRM and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our Company Materials except for the limited license to use the Service as expressly set forth in these Terms.

6.2 License to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during your subscription period. This license does not include the right to:

  • Modify, copy, distribute, or create derivative works based on the Service or Company Materials
  • Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Service
  • Remove, alter, or obscure any proprietary notices or labels on the Service
  • Use the Service to build a competing product or service
  • Resell, sublicense, or provide access to the Service to unauthorized third parties

6.3 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you hereby grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose without restriction, compensation, or attribution to you.

7. User Content and Data

7.1 Ownership

You retain all rights, title, and interest in and to the data, content, and information you submit, upload, or otherwise make available through the Service ("User Content"). These Terms do not grant us any ownership rights in your User Content.

7.2 License to User Content

By submitting User Content to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display your User Content solely to the extent necessary to provide, maintain, and improve the Service, and as otherwise described in our Privacy Policy. This license continues for as long as your User Content is stored on our systems.

7.3 Data Responsibility

You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all User Content. You represent and warrant that you have all necessary rights, consents, and permissions to submit your User Content and to grant the licenses described in these Terms. You are responsible for ensuring your use of the Service, including your processing of candidate personal data, complies with all applicable laws, including data protection and privacy laws in your jurisdiction.

7.4 Data Export

During your active subscription, you may export your User Content at any time using the export features available within the Service. Upon termination of your account, we will make your data available for export for a period of 30 days, after which your data will be permanently deleted from our systems.

8. AI-Generated Content

The Service includes AI-powered features that generate content, suggestions, analyses, and recommendations ("AI Output"). By using these features, you acknowledge and agree to the following:

  • No Guarantee of Accuracy: AI Output is generated by artificial intelligence and may contain errors, inaccuracies, biases, or outdated information. We do not guarantee the accuracy, completeness, reliability, or fitness for any particular purpose of any AI Output.
  • Not Professional Advice: AI Output does not constitute legal advice, professional advice, or any form of expert consultation. AI-generated candidate assessments, matching scores, and recommendations are decision-support tools only and should not be the sole basis for any hiring decision.
  • User Responsibility: You are solely responsible for reviewing, verifying, and validating all AI Output before relying on it or taking any action based on it. You acknowledge that the use of AI Output in hiring decisions must comply with all applicable laws, including anti-discrimination laws, and that you are solely responsible for ensuring such compliance.
  • No Liability: To the maximum extent permitted by applicable law, we disclaim all liability for any damages, losses, or claims arising from your reliance on or use of any AI Output, including but not limited to hiring decisions made based on AI-generated recommendations.
  • Ownership of AI Output: Subject to any underlying intellectual property rights, you may use AI Output generated through your use of the Service for your internal business purposes. We retain no ownership claims over AI Output generated specifically for you.

9. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

  • Violate any applicable local, national, or international law or regulation
  • Infringe upon the intellectual property rights or privacy rights of any third party
  • Upload, transmit, or distribute any malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure
  • Use automated means (including bots, scrapers, or crawlers) to access the Service without our prior written consent
  • Engage in any discriminatory hiring practices or use the Service in a manner that violates anti-discrimination or equal employment opportunity laws
  • Store, process, or transmit any data that violates applicable data protection laws
  • Use the Service to send unsolicited commercial communications (spam)
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Use the Service in a manner that could damage, disable, overburden, or impair the Service
  • Resell, redistribute, or make the Service available to any third party without our prior written consent

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including removing offending content, suspending or terminating the offender's account, and reporting the violation to law enforcement authorities.

10. Service Availability and SLA

We strive to maintain high availability of the Service and will use commercially reasonable efforts to ensure the Service is accessible and operational. However, we do not guarantee that the Service will be available at all times or without interruption.

The Service may be temporarily unavailable due to scheduled maintenance, system upgrades, emergency repairs, or circumstances beyond our reasonable control, including but not limited to natural disasters, internet service provider failures, cyberattacks, or governmental actions.

We will make reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability. For enterprise subscription plans, specific service level agreements (SLAs) and uptime guarantees may be provided in a separate agreement.

We shall not be liable for any damages, losses, or inconvenience caused by temporary unavailability of the Service, regardless of the cause.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
  • WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED CONTENT.
  • IN NO EVENT SHALL INGA CRM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (EUR 100).
  • WE SHALL NOT BE LIABLE FOR ANY DECISIONS MADE, ACTIONS TAKEN, OR OUTCOMES RESULTING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO HIRING DECISIONS, CANDIDATE EVALUATIONS, OR RELIANCE ON AI-GENERATED OUTPUT.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Inga CRM, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of or access to the Service
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party rights
  • Your User Content, including any claims that your User Content infringes or violates the intellectual property rights or privacy rights of any third party
  • Your processing of candidate personal data through the Service
  • Any hiring decisions or employment actions taken based on information obtained through the Service
  • Your use of AI Output generated through the Service

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

13. Termination

13.1 Termination by You

You may terminate your account and these Terms at any time by canceling your subscription through your account settings or by contacting us at hello@inga-crm.com. Upon cancellation, your subscription will remain active until the end of your current billing period, after which your access to paid features will be discontinued. Prepaid subscription fees for the remaining portion of any billing period are non-refundable.

13.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to the following circumstances:

  • Violation of these Terms or any applicable law
  • Fraudulent, abusive, or illegal activity
  • Non-payment of applicable fees after reasonable notice
  • Extended periods of inactivity
  • Upon request by law enforcement or government agencies
  • Discontinuation of the Service or any part thereof
  • Unexpected technical or security issues
  • Any other reason we deem necessary to protect the integrity of the Service or the safety of our users

13.3 Effect of Termination

Upon termination of your account for any reason:

  • Your right to access and use the Service will immediately cease
  • You will have 30 days from the date of termination to export your User Content
  • After the 30-day export period, your User Content will be permanently deleted from our systems, except where retention is required by applicable law
  • Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, limitation of liability, indemnification, and dispute resolution

14. Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the European Union and the applicable laws of the jurisdiction in which the Company is established, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

You agree that you are solely responsible for complying with all laws and regulations applicable to your use of the Service in your jurisdiction, including but not limited to data protection laws, employment laws, and anti-discrimination laws.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at hello@inga-crm.com. We will attempt to resolve the Dispute through good-faith negotiation within 60 days of receiving your notice. Most Disputes can be resolved quickly and amicably through informal negotiation.

15.2 Formal Resolution

If a Dispute cannot be resolved informally within 60 days, either party may initiate formal proceedings. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts of competent jurisdiction where the Company is established. You consent to the personal jurisdiction of such courts and waive any objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

15.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND INGA CRM AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. UNLESS BOTH YOU AND INGA CRM AGREE OTHERWISE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

16. Self-Hosting

Inga CRM may offer self-hosting options exclusively for Enterprise subscription plan customers, subject to a separate self-hosting agreement. Self-hosted deployments are available only by request and are subject to additional terms, conditions, and pricing. If you are interested in self-hosting, please contact us at hello@inga-crm.com.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Inga CRM concerning the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if made in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms or any rights or obligations under these Terms without your consent. Any attempted assignment in violation of this provision shall be void.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, cyberattacks, pandemics, or other force majeure events.

17.6 Notices

We may send you notices through the Service, by email to the address associated with your account, or by any other reasonable means. You are responsible for keeping your contact information up to date. Notices sent by email are considered received on the day they are sent.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on this page with a revised "Last updated" date and, for significant changes, by sending a notification through the Service or by email. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and terminate your account.

19. Contact Us

If you have any questions or concerns about these Terms, please contact us: